Terms and Conditions

TERMS AND CONDITIONS

The visits, usage and order of products displayed on the website www.tresolivos.ro implies the acceptance of the Conditions for use to be detailed below. For the use in proper conditions of the site, the careful reading of the Terms and Conditions is recommended.

The site www.tresolivos.ro is administrated by SC Rochef Caterer SRL with registered address at IL Caragiale Street, no. 28, Ploiesti, Prahova, registered with the Trade Register under no. J29/1059/2010, unique registration code RO27314226.

We reserve the right to perform amendments to these Terms and conditions as well as any amendments of the website www.tresolivos.ro without prior notifications. Accessing the page Terms and conditions, you can always read the most recent version of these provisions.

Your registration obligations:

In order to buy from www.tresolivos.ro, you must fill in your details onto our website.

When using the service, you declare and accept that you will supply only real, correct, current and complete information.

If we consider that this obligation has been broken, we hereby reserve the right to block the user’s access to the use of the service, during a specific or undetermined period of time, without any previous notification.

Price and methods of payment:

The prices presented include VAT.

The purchase price presented on the invoice shall be the same as the one presented on the website at the moment of purchase, price to which are added the delivery costs, if applicable.

The payment of the products is made in cash, at the delivery of the products or by credit/ debit card at the placements of online orders.

Information regarding the delivery:

The maximum delivery term will be discussed with the client, but not less than one hour considered as of the taking of your order. This term may be amended due to reasons independent to our will or control.

The delivery is performed by our company, at the address of the customer, within a term of one to three hours.

In case that you wish to mention certain specifications regarding the delivery such as: delivery hour, address or marks, please insert this information in the observations box, prior to finalizing the order.

The package may be collected by any member of the family.

The products are delivered subject to availability. In case that one or more of the order products are not in stock you will be notified to this end. In some cases, the ordered product may be replaced with a similar one if you desire so and agree to this procedure.

The responsibility for any deterioration caused to the product, package or the package sent by us, is that of the company or the transporter according to the valid legal provisions. The products will be replaced by us in case that the fault of the courier is proven and we shall be duly notified within a term of half an hour as of the reception of the package.

Copyright

The entire content of the website www.tresolivos.ro, including text, images, graphics, web graphic elements, scripts or any other data is property of SC Rochef Caterer SRL or that of its suppliers and it is protected under the Copyright law and the laws regarding the intellectual and industrial property right. The use without the written approval of any of the elements of the website www.tresolivos.ro, or that of any other elements listed above is punished according to the valid legal provisions.

Confidentiality policy

Personal data may be revealed without your consent in case of litigations/disputes regarding payment fraud by the following addresses: banks implicated in the online payments, the International Cards Bodies and Suppliers of services/products, namely according to the law and corresponding authorities.

According to the dispositions of the Romanian Law no. 677/200, our clients have the following rights:

1)  The right to Information (art.12)

2)  The right to Access data (art.13) –the right to obtain, at request and free of charge, for one yearly request, the confirmation that the corresponding data are or are not handled by the data operator.

3)  The right to intervene (art.14) –the right to request to the data operator, through a written request gratuitously the following:

    a)  correction, actualization, blocking or deletion of the incomplete, incorrect data or illegal processing;

    b)  transformation of data corresponding to illegal persons into anonymous data;

    c) notification of third parties regarding the operations observed at letters. a) and b).

4) The right to opposition (art.15) –the right to oppose, gratuitously and by means of a written notice, for appropriate and legal reasons in connection to his/her particular situation, that the data related to her/him be the object of a processing.

5)  The right to address justice (art.18) –the right to address justice for the defenses of the rights granted by the law which havenot been complied with.

6)  The right to submit a complaint with the supervision authority (art.25).

Responsibilities regarding the products

SC Rochef Caterer SRL does not undertake the responsibility and may not be held accountable for any loss given to the use of purchased products through this website, for purposesother than the ones mentioned by the producer. The return of products may not be performed according to the dispositions of the Romanian GO 130/2000.

Limitations regarding the use of certain techniques of distance communication

Art. 1. –The following distance communication techniques require the previous approval of the consumer:
a) automated call system without human intervention (automated call);
b) fax machine (fax);
c) electronic e-mail address (e-mail);

Art. 2. –The use of other individual distance communication techniques other than the ones observed at art. 1 is not allowed only if there is a refusal manifested by the consumer.

List comprising the distance communication techniques:
a) Un-addressed printed;
b) Addressed printed;
c) Standard letter;
d) Printed publicity with order request;
e) catalogue;
f) human intervention telephone;
g) telephone without human intervention (automated call, audio-text);
h) radio;
i) videophone (image telephone);
j) videotext (micro-computer, TVscreen with keyboard or touch screen);
k) electronic poste (e-mail);
l) fax machine (fax);
m) television (teleshopping).

Litigation

By using or buying the products on this website, the user has acknowledged the fact that the Romanian law shall govern the above Terms and conditions and any dispute of any kind that may arise between the user and. SC Rochef Caterer SRL In case of eventual conflicts between SC Rochef Caterer SRL and its clients the resolution thereof will be previously solution amicably within minimum 30 working days.

If the amicable solution will not be possible, the conflict will be solution by the corresponding court of law according to the valid Romanian laws.

Miscellaneous

If any of the above clauses shall be found as null or invalid, no matter the cause, it shall not affect the validity of the rest of the clauses. Once the order is launched, the client accepts without objections the Terms and conditions for use, the value thereof being the same as a valid concluded contract.

Agreeing with the Terms and conditions the client undertakes totally the rights and obligations deriving from the purchase from the virtual store www.tresolivos.ro